Shop has closed to fullfill the Pre-orders!
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Hint: Hollow Knight & Silksong!
FAQ
If you have any questions regarding shipping or your order, please browse the FAQ below. For any other inquiries, feel free to fill out the contact form below!
Preorder Update
You will receive an email notification once your pre-order item has been shipped. The estimated waiting time is approximately 1.5–2 months from the date of purchase.
Track your order
You can track your package 12–24 hours after shipment via SingPost Tracking. Your tracking number will be included in your shipping confirmation email.
Shipping and Order FAQ
Shipping TnC
Kindly ensure that the shipping details provided are correct upon placing your order as I am unable to take any responsibility when the parcel goes missing/gets return to me due to incomplete details. In this event, I am unable to provide any refund so please double check before placing your order.
Due to unpredictability of the shipping process, I am not liable for any lost/damage of items during the shipping process.
Only if you placed a tracked shipping postal service. There is a chance to partially claim for damage/loss from tracked shipping postal service. (Maximum claim is about 40~50 usd)
If you suspect your item is damaged/lost - please contact me with your order and tracking number - I will try my best to help you!
What is the waiting time for "pre-order" product and when will it be shipped?
Pre-order items take approximately 2 months to produce, your order will be processed upon its delivery.
Is "pre-order" item final sale?
Yes, pre-order items are custom-made for your purchase. As such, refunds and returns are not accepted for pre-order items.
For in-stock items, we accept returns within 15 days of delivery, subject to inspection and approval. Please contact us through the Contact Form to submit your inquiry.
Do I need to pay any additional import duties and taxes?
Please take note that overseas deliveries may be subject to additional import duties and taxes, which are levied once the package reaches the specified destination.
Any additional charges for customs clearance must be borne by you. Customs policies vary widely from country to country, please contact your local Customs officer for further information.
To EU countries - flat custom rate was required to be paid before sending the package. It will be stated in the shipping label. (Any additional fees outside of this Custom rules will not be covered)
To US customers - different Tariff HTS US Code will be added in to your items. Please shop under your US to avoid any confusion.
What is the estimated shipping time and when will I receive my order?
Orders are usually processed and shipped after the shop closes - Each shop launch will last about 2-3 weeks.
After your order has been dispatched, the estimated delivery time is:
Local (Singapore): 1 - 3 working days
International: 6 - 21 workding days.
Delivery times shown above are estimated by the shipping carrier and are not guaranteed.
Delays caused by customs clearance, weather, peak seasons or local postal/courier services are outside our control.
If your parcel is delayed, we recommend contacting your local custom office or postal/courier service first using your tracking number. I'm also be happy to assist whenever possible - please fill in your tracking and order number in contact inquiry.
My order still has not arrived.
Occasionally, delivery may take longer than the estimated transit time.
I recommend contacting your local post office, customs office, or courier service first using your tracking number, as they will have the most up-to-date information regarding your parcel.
If you still need assistance with you tracked mail, please feel free to contact me and I'll do my best to help.
If your order is shipped via Untracked mail, unfortunately there is nothing I can do to check on your package or reimburse for loss from the postal service. By choosing untracked service you understand the risks, and that I am not liable to lost mail!